FAQ
When are preorders open?
Pre-orders were originally open from 1st July to 4th September. You asked, we listened — so we’ve extended them until 30th September.
When will my items be delivered?
Christmas treats will begin dispatching from 14th September, on a first come, first served basis.
Christmas food will begin dispatching from 1st October, also on a first come, first served basis.
When do I need to pay?
Pre-orders placed 1st July–4th September: A 10% deposit was charged upfront, with the remaining 90% automatically charged at the end of 4th September.
Extended pre-orders placed 5th–30th September: A 10% deposit is charged upfront, with the remaining 90% automatically charged at the end of 30th September.
Can I make changes to my order after placing it?
Yes - please contact our customer service team on info@pettreatswholesale.com
How much is delivery?
For preorders up to £400 (before VAT) delivery is £10, for orders over this it is free
What if I miss the preorder window?
All of the products will be available on the trade and wholesale portal from the 1st October
Can I collect my preorder?
Certainly! Please contact the team on info@pettreatswholesale.com to arrange this