1.1. Pre-ordering allows you to purchase products before their release on the trade website in September.

1.2. During pre-order, you will be required to make a partial payment of the total order value.

1.3. The remaining balance, along with any applicable taxes, shipping, and handling fees, will be due when the product is ready to be dispatched.

2.1. By placing a pre-order, you authorize us to charge the partial payment amount to the payment method provided at the time of pre-ordering.

2.2. The partial payment is non-refundable, except under circumstances outlined in section 5 (Cancellation and Refund Policy).

2.3. We reserve the right to cancel your pre-order if the partial payment fails to process or if we encounter issues with your payment method.

3.1. Pre-order availability is subject to product availability from our suppliers and manufacturing.

3.2. We will make reasonable efforts to ensure accurate information about the estimated release or restocking date is provided. However, these dates are subject to change and are not guaranteed.

3.3. In the event that a pre-ordered product becomes unavailable, we will notify you and offer alternative options or a full refund.

4.1. Shipping costs and estimated delivery dates will be provided to you at the time of pre-order.

4.2. Delivery times may vary based on product availability and other factors beyond our control.

4.3. We will make reasonable efforts to notify you of any delays in product shipment.

5.1. You may cancel your pre-order and request a full refund before the product is dispatched by contacting our customer support team.

5.2. The partial payment is non-refundable, except in cases where we are unable to fulfill your pre-order.

5.3. If we are unable to fulfill your pre-order, we will refund the partial payment in full within a reasonable time frame.

6.1. You may request changes to your pre-order, such as shipping address, before the product is dispatched. Please contact our customer support team for assistance.

7.1. We ensure that all products are in new and undamaged condition at the time of dispatch.

7.2. If you receive a defective product, please refer to our Returns and Refunds Policy for information on how to request a replacement or refund.

8.1. We shall not be liable for any indirect, incidental, or consequential damages arising from pre-ordering or using our products.

9.1. We collect and process your personal information in accordance with our Privacy Policy, which you can find on our website.

10.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

10.2. Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.